Terms And Conditions :
Last Updated on 02 September, 2024
SHP REALTY.co is operated by SHP Ventures Pvt Ltd.
The website https://www.shprealty.co and the mobile application ‘SHP REALTY’ (together “Website”) is owned and operated by SHP Private Limited, a company incorporated in India under the Companies Act, 1956 (“Company”). The Company is engaged in the business of facilitating owners, tenants, buyers and sellers to explore and identify all kinds of immovable properties including lands, buildings, factories, houses, flats, and other residential, commercial, and industrial plots and properties and enabling them to carry on transaction of purchase, sale, licensing, leasing, hiring, renting or otherwise relating to movable and immovable properties and other related services (“Services”).
This Privacy Policy (“Privacy Policy”) sets out the privacy practices of the Company with respect to the entire content of the Website.
This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on an online portal of the Company. We request you to go through this Privacy Policy and the Terms of Use carefully before you decide to access this Website.
For the purposes of this Privacy Policy, the words “us”, “we”, and “our” refer to the Company and all references to “you”, “your” or “user”, as applicable mean the person who accesses, uses and/or participates in the Website in any manner or capacity.
The protection and security of your personal information is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.
By using our Services and the Website or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy, do not subscribe to the Services, use the Website or give us any of your information.
1. COLLECTION OF INFORMATION
We may collect information from you, through your use of the Website or by joining the SHP REALTY community on social media websites, or which is provided to one of our marketing partners or through any engagement with SHP REALTY. We may collect and process personal information provided by you, including but not limited to:
Information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate the user such as name, address, email address, property photos, bank details, and phone number.
Any data that is automatically captured by the Website such as your mobile phone operating system every computer / mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or “IP” address. When you request a page from any page within the Website, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Website.
2. USE OF THE INFORMATION COLLECTED
Use of the Information for Services
The primary goal of the Company in collecting the information is to provide you a platform for the purpose of providing the Services. The Company may use the Personal Information provided by you in the following ways:
To help provide you the Services;
To observe, improve and administer the quality of Service;
To analyze how the Website is used, diagnose technical problems;
Remember the basic information provided by you for effective access;
To confirm your identity in order to determine your eligibility to use the Website and avail the Services;
To notify you about any changes to the Website;
To enable the Company to comply with its legal and regulatory obligations;
For the purpose of sending administrative notices and Service-related alerts and similar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Website;
Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity; and
To enforce the Company’s Terms of Use.
Sale of Assets, Merger, Acquisition, Bankruptcy
Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving the Company.
Cookies
Cookies are small portions of information saved by your browser onto your computer / mobile. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted service. Any information that is gathered by cookies or other web tracking technologies on the Website, and the use of the same is subject to the disclosures and options provided in the Cookies Policy
3. SHARING OF INFORMATION
Consulting
The Company may partner with another party to provide certain specific services if required. When you sign-up for such services, the Company will share names, or other Personal Information that is necessary for the third party to provide these Services. The Company’s contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.
Targeted Advertising
You expressly acknowledge and agree that we may also share or transfer your Personal Information to third-party service providers, for the limited purpose of allowing or permitting such third-party service providers, including Google, and other social media websites to display SHP REALTY advertisements and notifications on websites across the Internet, based on the information that is collected by SHP REALTY, to optimize and display advertisements based on your past preferences and visits on the Website as part of its Services. The Company does not allow any unauthorized persons or organization to use any information that the Company may collect from you through this Website.
Regulatory Disclosures
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of the Company, our Services, the Website or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to you.
Referrals
When you e-mail a service available on the Website to a friend, you and your friend's names and e-mail addresses are requested. Your email and your friends’ e-mail addresses will only be used for this purpose unless permission is otherwise granted.
Link to Third Part Websites
This Website may contain links which may lead you to other Websites. Please note that once you leave the Company’s Website you will be subjected to the privacy policy of the other Website. The linked websites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects Personal Information. If you decide to access any of the third-party sites linked to the Website, you do this entirely at your own risk. Any links to any partner of the Company should be the responsibility of the linking party, and the Company will not be responsible for notification of any change in name or location of any information on the Website.
We may further disclose your Personal Information to such third parties to whom we have transferred our rights and duties under any agreement entered into with such third parties and may also disclose your Personal Information to any of our affiliates, subsidiaries or related entity.
4. SECURITY OF INFORMATION
The Company has put in place appropriate methods and managerial procedures to safeguard and secure such Personal Information. The Company only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the user. The Website allows users access to their Personal Information and allows them to correct, amend or delete inaccurate information.
The Company uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.
The information that is collected from you may be transferred to, stored and processed at any destination within and / or outside India. By submitting information on the Website, you agree to this transfer, storing and / or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
In using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.
In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.
5. EXCLUSION
This Privacy Policy does not apply to any information other than information collected by the Company through the Website including such information collected in accordance with the clause on “Collection of Information” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Website or through any other means. This includes, but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and the Company will be free to use, disclose such unsolicited information without limitation.
The Company also protects your Personal Information off-line other than as specifically mentioned in this Privacy Policy. Access to your Personal Information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to enable the Company to provide Services to you. However, the Company is not responsible for the confidentiality, security or distribution of your own Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.
6. DATA RETENTION
The Company shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that the Company no longer use your information to provide you Services, contact us through email at info@shprealty.co Even after your account is terminated, the Company may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.
7. RIGHT TO WITHDRAW CONSENT
The consent that you provide for the collection, use and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, the Company will stop processing the relevant Personal Information except to the extent that the Company has other grounds for processing such Personal Information under applicable laws. The Company will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting the Company or by using the functionalities of the Website.
8.RIGHT TO CORRECTION
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. The Company relies on the users to disclose to it all relevant and accurate information and to inform the Company of any changes. If you wish to make a request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to info@shprealty.co
9.ACCESS OUTSIDE INDIA
The Company makes no representation that the Website is appropriate to be used or accessed outside India. This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Company is compliant with the laws of India. If any users use or access the Website from outside India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction and the Company shall not have any responsibility for or liability arising from, such compliance with local laws. These Privacy Policy does not constitute, nor may it be used for or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation is not authorized or to any person to whom it is unlawful to promote or solicit.
10.NOTIFICATION OF CHANGES
From time to time, the Company may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If the Company makes any material changes, it will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
11.OPT IN AND OPT OUT PROCEDURES
Upon registration, you may receive certain communication from the Company and you may at any time choose to opt-out of receiving further communications from the Company. To be completely removed from the Company’s mailing list, you may contact us at info@shprealty.co. If you are using an e-mail forwarding service or other similar service please make sure to include the correct e-mail address or addresses.
12.CONTACTS PERMISSION
On registration or App download you might be asked for access to your phonebook contact details. This will help us to notify about the properties posted by your acquaintance so that you can help them get tenants/buyers faster or also help you close a house in case you find that house suitable. The same will be uploaded to SHP REALTY.co.
13.GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any User grievance relating to the discrepancies or misuse of information so provided to SHP REALTY may be addressed to the grievance officer, whose details are provided below appointed by SHP REALTY for this purpose.
Name: Hitendra
Vertical Head
Contact Number: 9168581616
Email Id: info@shprealty.co
The grievance officer shall address the grievance within one month of the date of receipt of such grievance from the User.
14.ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this Privacy Policy or Company’s information collection, use and disclosure practices, you may contact us at: info@shprealty.co. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or Company’s privacy practices.
1. Scope of Refund Policy
This Refund Policy applies exclusively to charges incurred for property visits related to new projects facilitated by SHP Realty. It outlines the conditions under which a refund may be requested and the limitations associated with other services provided by SHP Realty.
2. Refund Eligibility for New Project Visitors
Booking and Agreement Execution: Clients are eligible for a full refund of the visit charges if:
The client books a property through SHP Realty at any new project.
The client executes the purchase agreement within one (1) month from the date of booking.
Refund Process: To initiate a refund, eligible clients must submit a request within thirty (30) days following the execution of the purchase agreement.
Refund will be processed within 48 hours from the time request received.
3. Non-Refundable Charges
The following charges are non-refundable under any circumstances:
Tenant Visit Charges: Fees associated with property visits for tenants.
Property Listing Charges: Fees for listing properties on SHP Realty's platforms.
Advertisement Charges: Costs incurred for any advertising services provided by SHP Realty.
Consulting Charges: Fees for any consulting services offered by SHP Realty.
4. Third-Party Services
SHP Realty is not responsible for refunding any charges for third-party services that are not directly provided by SHP Realty or its authorized representatives. Clients should refer to the refund policies of the respective third-party service providers.
5. Amendments
SHP Realty reserves the right to amend this Refund Policy at any time. Any changes will be communicated through the SHP Realty website and will become effective as of the date specified in the communication.
6. Contact Information
For any questions regarding this Refund Policy or to request a refund, please contact SHP Realty at [Insert Contact Information].
1. Scope of Service Denial Policy
This policy outlines the conditions under which SHP Realty reserves the right to deny services to clients, even if payment has been made. It aims to ensure a respectful and professional environment for both clients and SHP Realty representatives.
2. Grounds for Service Denial
Non-Response to Communication:
SHP Realty will not provide services if the client fails to respond to any form of communication (including but not limited to emails, phone calls, or messages) initiated by SHP Realty representatives. Timely communication is essential for the effective delivery of services.
Abusive Language or Behavior:
SHP Realty maintains a zero-tolerance policy towards the use of abusive, offensive, or derogatory language by clients when interacting with SHP Realty representatives. Any such behavior will result in immediate denial of services, regardless of payment status.
Negative Ratings or Reviews Prior to Subscription or Payment:
If a client has posted negative ratings or reviews about SHP Realty or its services before subscribing to or paying for any services, SHP Realty reserves the right to deny service. This includes any public or private platforms where such negative feedback is shared.
3. Refund of Paid Services
In cases where services are denied based on the above grounds, SHP Realty may, at its sole discretion, refund any payments made by the client for services that were not rendered. However, SHP Realty reserves the right to withhold any refund if it determines that the client’s actions have violated this policy.
4. Amendments
SHP Realty reserves the right to amend this Service Denial Policy at any time. Any changes will be communicated through the SHP Realty website and will become effective as of the date specified in the communication.
5. Contact Information
For any questions regarding this Service Denial Policy, please contact SHP Realty at [Insert Contact Information].
Terms and Conditions for Partnered Offerings
Partnered Offerings are provided in collaboration with trusted third-party vendors.
By availing these services, you acknowledge and accept that your data may be shared with these vendors to fulfill the offering.
Your consent for data sharing will be explicitly obtained during the service request process.
Third-party vendors are responsible for delivering the agreed services, and their terms and conditions may apply.
While we ensure vendors meet high-quality standards, we are not liable for any discrepancies or issues arising from third-party service delivery.
Data shared with vendors will be limited to what is necessary for providing the service.
We are committed to maintaining your privacy and ensuring vendors adhere to data protection regulations.
Users are encouraged to review the terms and privacy policies of the respective third-party vendors.
Refunds or disputes related to these services must be addressed as per the vendor’s policies.
We reserve the right to modify or discontinue Partnered Offerings at any time without prior notice.
Cookies Policy
SHP REALTY VENTURES Private Limited understands that your privacy is important to you and are committed to being transparent about the technologies it uses. This Cookie Policy ("Cookie Policy") explains how and why cookies ("Cookies") may be stored on and accessed from your device when you access, use or visit the website https://www.shprealty.co. or the associated mobile applications, any associated plug-ins or any email communication by us (collectively, our "Websites"). Please read this Cookie Policy carefully before using our Website. This Cookie Policy should be read together with our Privacy Policy and our Terms of Use.
By clicking "Accept"; on the Cookie banner, you give us your consent to store and access Cookies and Other Tracking Technologies as described in this Cookie Policy.
This Cookie Policy should be read together with our Privacy Policy and our Terms of Use.
For the purposes of this Cookie Policy, the words “us”, “we”, and “our” refer to SHP REALTY Technology Solutions Private Limited and all references to “you”, “your” or “user”, as applicable mean the person who accesses, uses and/or participates in the Website in any manner or capacity.
1.WHAT ARE COOKIES?
Cookies are small text files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies are very useful and enable an internet website to recognize you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by: improving your browsing comfort, and/ or adapting the content of a page to your areas of interest.
2.HOW DOES OUR WEBSITE USE COOKIES?
We may use information collected from our Cookies to identify user behavior and to serve content and offers based on your profile, in order to personalize your experience and in order to enhance the convenience of the users of our Website.
We permit third-party service providers to serve tailored advertisements to the users on the Website, and further permit them to access their own Cookies or similar technologies on the user’s device to access the Website or avail the Services.
The user acknowledges and agrees that third party service providers may use Cookies or similar technologies to collect information about the user’s pattern of availing the Services, in order to inform, optimize, and provide advertisements based on the user’s visits on the Website and general browsing pattern and report how third-party service providers advertisement impressions, other uses of advertisement services, and interactions with these impressions and services are in relation to the user’s visits on such third party’s website.
We neither have access to, nor do the Privacy Policy or Terms of Use govern the use of Cookies or other tracking technologies that may be placed by third party service providers on the Website. These parties may permit the user to opt out of tailored advertisement at any time, however, to the extent advertising technology is integrated into the Services, the user may still receive advertisements and related updates even if they choose to opt-out of tailored advertising. We assume no responsibility or liability whatsoever for the user’s receipt or use of such tailored advertisements.
3.INFORMATION ON THE TYPES OF COOKIES THAT ARE USED ON OUR WEBSITE
We have provided below, the details of the types of Cookies that are used on our Website as well as other relevant and useful information on the Cookies. You can also find more information on the Cookies when you click the pop-up window "[name of the pop-up banner]".
Technical Cookies:
These Cookies are necessary to enable you to move around our Website and use its features. These Cookies also allow our Website to remember your previous action within the same browsing session.
Analytical Cookies:
These Cookies are used by us or third-party service providers to analyze how our Websites are used and how they are performing. For example, we use cookies to know which country you are in when you request a service to help base the contents on your location. We also use some Cookies from Google Analytics and Websites to obtain web analytics and intelligence about our Website. These tools use programming code to collect information about your interaction with our Website, such as the pages you visit, the links you click on and how long you are on our Website. These tools do not store any personal identifiable information.
Functionality Cookies:
These Cookies allow our Website to remember choices you make when you visit our Website in order to provide enhanced, more personalized features to you. The types of information collected by Functionality Cookies are, language preference, and the region you are located in.
Advertising and Retargeting Cookies:
These Cookies save information from your browsing history in order to record your interests and your browsing path on our Website. We may use advertising and targeting cookies for retargeting, which enables our advertising partners to target advertising to you on other Websites, based on your visit to our Website. Without these Cookies, online advertisements you encounter will be less relevant to you and your interests.
4.HOW DO I REFUSE OR WITHDRAW MY CONSENT TO THE USE OF COOKIES?
If you do not want Cookies to be placed on your device, we suggest you to set your preferences regarding Cookies. By clicking "Cookie Preferences" on the bottom of each webpage, you can select the types of Cookies our Website uses. You can change your preferences at any time; you can also withdraw the consent you have previously given to us.
If you wish to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent our Website from placing further Cookies on your device unless and until you adjust your "Cookie Preferences" choice as described above. If you disable Cookies, please be aware that some of the features of our Service may not function correctly.